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The single biggest problem in communication is the illusion that it has taken place.

To listen well is as powerful a means of communication and influence as to talk well.

Kind words can be short and easy to speak, but their echoes are truly endless.

No act of kindness, no matter how small, is ever wasted.

The way we communicate with others and with ourselves ultimately determines the quality of our lives.

Communication works for those who work at it.

The most important thing in communication is hearing what isn't said.

Alone we can do so little; together we can do so much.

A problem shared is a problem halved.

Coming together is a beginning, staying together is progress, and working together is success.

It's not what you look at that matters, it's what you see.

Whatever you are, be a good one.

The best way to find yourself is to lose yourself in the service of others.

How wonderful it is that nobody need wait a single moment before starting to improve the world.

Customer service shouldn't just be a department, it should be the entire company.

Your most unhappy customers are your greatest source of learning.

The customer's perception is your reality.

Do what you do so well that they will want to see it again and bring their friends.

Quality is remembered long after the price is forgotten.

Simplicity is the ultimate sophistication.

The best preparation for good work tomorrow is to do good work today.

Great things are done by a series of small things brought together.

The only way to do great work is to love what you do.

Technology is best when it brings people together.

The internet is becoming the town square for the global village of tomorrow.

Security is always excessive until it's not enough.

The only truly secure system is one that is powered off.

Trust takes years to build, seconds to break, and forever to repair.

Honesty is the first chapter in the book of wisdom.

Small deeds done are better than great deeds planned.

The best time to plant a tree was 20 years ago. The second best time is now.

A goal without a plan is just a wish.

Well done is better than well said.

Every accomplishment starts with the decision to try.

The secret of getting ahead is getting started.

It always seems impossible until it's done.

Believe you can and you're halfway there.

The future belongs to those who believe in the beauty of their dreams.

You miss 100% of the shots you don't take.

Success is not final, failure is not fatal: it is the courage to continue that counts.

What you get by achieving your goals is not as important as what you become by achieving your goals.

The way to get started is to quit talking and begin doing.

Don't watch the clock; do what it does. Keep going.

Your time is limited, so don't waste it living someone else's life.

In the middle of difficulty lies opportunity.

Life is what happens when you're busy making other plans.

The only impossible journey is the one you never begin.

Act as if what you do makes a difference. It does.

Everything you've ever wanted is on the other side of asking.

You don't have to be great to start, but you have to start to be great.

A friend is someone who knows all about you and still loves you.

Friendship is born at that moment when one person says to another, 'What! You too?'

We rise by lifting others.

No one has ever become poor by giving.

Gratitude turns what we have into enough.

Kindness is a language which the deaf can hear and the blind can see.

Be kind whenever possible. It is always possible.

Carry out a random act of kindness, with no expectation of reward.

Treat everyone with politeness and kindness, not because they are nice, but because you are.

People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

To handle yourself, use your head; to handle others, use your heart.

Speak when you are angry and you will make the best speech you will ever regret.

Listening is often the only thing needed to help someone.

The art of communication is the language of leadership.

One of the most sincere forms of respect is actually listening to what another has to say.

Good communication is just as stimulating as black coffee, and just as hard to sleep after.

There is no such thing as a small act of kindness. Every act creates a ripple.

Life's most persistent and urgent question is, 'What are you doing for others?'

We make a living by what we get, but we make a life by what we give.

It is not how much we give but how much love we put into giving.

One kind word can change someone's entire day.

Service to others is the rent you pay for your room here on Earth.

Nobody can do everything, but everyone can do something.

A warm smile is the universal language of kindness.

Reaching out for help is a sign of strength, not weakness.

There is no substitute for hard work.

Genius is one percent inspiration, ninety-nine percent perspiration.

Fall seven times, stand up eight.

The only source of knowledge is experience.

The expert in anything was once a beginner.

If you want to go fast, go alone. If you want to go far, go together.

Do not go where the path may lead, go instead where there is no path and leave a trail.

What lies behind us and what lies before us are tiny matters compared to what lies within us.

Simplicity is the soul of efficiency.

Less is more.

Good things happen to those who hustle.

Opportunities don't happen. You create them.

Don't be afraid to give up the good to go for the great.

Make the customer the hero of your story.

Your brand is what people say about you when you're not in the room.

A satisfied customer is the best business strategy of all.

Every contact we have with a customer influences whether they will come back.

People don't care how much you know until they know how much you care.

Choose a job you love, and you will never have to work a day in your life.

The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.

In three words I can sum up everything I've learned about life: it goes on.

Every strike brings me closer to the next home run.

Turn your wounds into wisdom.

The best way to predict the future is to create it.

A smile is the shortest distance between two people.